Privacy Policy viwin96
viwin96 is committed to protecting the personal information of every player. This policy clearly explains how we collect, process, store and protect your data in line with our responsibilities as an internationally licensed platform operator.
Why Your Privacy Matters
Every piece of information you share with viwin96 is handled with a high level of security and care.
256-Bit SSL Encryption
All data transmitted between your device and the viwin96 servers is protected by 256-bit SSL encryption. This means every piece of information sent — including account details and financial transactions — cannot be accessed by unauthorised third parties.
No Data Sharing Without Consent
viwin96 does not sell, rent or disclose players' personal information to any third party for marketing purposes without the player's explicit consent. Your data belongs to you — it is not a commodity.
Secure Identity Verification
The KYC (Know Your Customer) process at viwin96 is designed to verify player identities securely. Documents such as MyKad are processed in a protected environment and are not retained longer than required by licensing obligations.
Responsible Data Storage
Players' personal information is stored on servers protected by multi-layer firewalls and strict internal access controls. Only authorised staff may access player records, and every access is logged for audit purposes.
Financial Transaction Security
Every deposit and withdrawal transaction — whether via Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto assets — is processed through encrypted channels. viwin96 does not store your full card information or e-wallet password details.
International Licence Compliance
As a platform operating under an international licence, viwin96 is bound by data protection standards set by the regulatory body that issued the licence. This privacy policy is reviewed regularly to ensure ongoing compliance.
1. Information We Collect
Section 1viwin96 only collects information that is genuinely necessary to provide a safe, responsible service that meets licensing requirements. ✅
Account Registration Information
When you register an account at viwin96, we collect your full name as stated on your MyKad, date of birth, mobile phone number, email address and the password you have created. This information is used solely to verify your identity, process transactions and provide access to your account.
Identity Verification Information (KYC)
To meet international licensing requirements and prevent fraud, viwin96 may request a copy of an identity document such as your MyKad. This document is processed in a protected environment and is not shared with any third party without a legitimate legal reason or licensing requirement.
Financial Information
viwin96 records transaction details including deposit amounts, withdrawal amounts, payment methods used and transaction reference numbers. We do not store your full bank account number, debit/credit card number or e-wallet password. All payment processing is handled through third-party payment providers that maintain their own security standards.
Technical Usage Data
Our systems automatically record technical information when you use the viwin96 platform, including:
- Your device's IP address
- Web browser type and operating system version
- Login and logout times and dates
- Game activity and betting records (for audit purposes and to prevent misuse)
- Cookie and session data to maintain your login status
2. How We Use Your Information
Account Management and Services
Your personal information is used to create and manage your viwin96 account, process deposits and withdrawals, send transaction-related notifications, and provide customer support via live chat and email in Bahasa Melayu and English, 24/7.
Security and Fraud Prevention
viwin96 uses player information to detect suspicious activity, prevent identity fraud, ensure compliance with the minimum age requirement (21 years and above for online casino games), and limit multiple account use by a single individual.
Service Communications
We may use your email address or mobile number to send account-related information, important security notifications, and updates to the privacy policy or terms of service. Marketing communications will only be sent if you have given your consent to receive them.
Legal and Licensing Compliance
As an internationally licensed platform, viwin96 is obligated to retain certain records for the period specified by the regulatory authority. This information may also be disclosed to relevant authorities when required by applicable law or a valid court order.
3. Sharing Information With Third Parties
viwin96 does not sell player data to any party for commercial purposes. Data sharing only occurs in limited and specific circumstances as described below. ⚠️
Payment Service Providers
To process your financial transactions, viwin96 needs to share limited transaction information with payment service providers such as e-wallet platforms, banks via FPX and crypto asset transaction providers. The information shared is kept to a minimum and is used solely for payment processing purposes.
Game Software and Technology Providers
Game software providers partnered with viwin96 may receive aggregated, non-identifiable game usage statistics for technical maintenance purposes. Players' names and personal information are not shared with game providers.
Legal Requirements
viwin96 may disclose player information to relevant authorities when we are required to do so under applicable law, to comply with court orders, or to protect the rights, property and safety of viwin96, our players or the public.
4. Storage and Data Retention Period
Active Account Period
For as long as your account is active at viwin96, your personal information will be retained to enable us to provide ongoing services. This includes transaction records, betting history and identity verification information.
After Account Closure
When your account is closed at your request or for other reasons, viwin96 will retain the data required for the period specified by applicable licensing and regulatory requirements. Data that is no longer required will be securely deleted or anonymised.
Data Storage Location
Player data is stored in data centres located in jurisdictions that are secure and comply with international security standards. viwin96 takes appropriate technical and organisational measures to protect data from unauthorised access, loss, destruction or unlawful modification.
Your Rights Over Your Data
viwin96 recognises your rights regarding personal information. Below are the rights you can exercise by contacting our support team.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any information we hold is inaccurate or out of date, you may request an immediate correction.
Right of Erasure
You may request deletion of your personal data, subject to mandatory retention requirements under the licence.
Right to Restriction of Processing
In certain circumstances, you may ask us to limit how we process your personal information.
Right to Object
You have the right to object to the processing of your data for certain purposes, including marketing communications.
Data Portability Right
You may request that we provide your data in a structured format that can be transferred to another platform where applicable.
To exercise any of the above rights, please contact the viwin96 support team via live chat 24/7 or send us an email. We are committed to processing your request within a reasonable time. Contact us at: [email protected]
5. Use of Cookies
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit the viwin96 website. We use cookies to keep the platform's core functions running properly, such as maintaining your login status during an active session, saving your language preferences and display settings, and enabling security features to work correctly.
Essential Cookies
These cookies are required for the basic operation of the viwin96 website. Without them, services such as account login, session security and page navigation cannot function properly. Essential cookies do not require your specific consent.
Analytics Cookies
Analytics cookies help us understand how players interact with the viwin96 platform so we can improve the user experience. The data collected is in aggregated form and is not linked to any individual. You can decline analytics cookies through your web browser settings.
6. Security Measures We Take
Technical Security Infrastructure
viwin96 invests in comprehensive security infrastructure to protect player data. This includes SSL encryption on all pages and transaction channels, multi-layer firewalls, intrusion detection systems, 24/7 monitoring and security testing conducted periodically by independent security experts.
Internal Access Controls
Access to player data within viwin96's internal systems is restricted to staff who require that access to carry out their duties. Every access is logged automatically and reviewed by our security team. Staff are also bound by legally enforceable confidentiality agreements.
Shared Responsibility
While viwin96 takes all reasonable steps to protect your account, account security is a shared responsibility. We encourage players to:
- Use a strong and unique password for your viwin96 account
- Not share your login details with anyone
- Log out of your account when using a public device
- Report to customer support if you suspect any unauthorised activity
7. Changes to the Privacy Policy
Our Right to Update This Policy
viwin96 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our service practices, new legal requirements or relevant changes in technology. The latest version of the Privacy Policy will always be available on the viwin96 website.
Change Notifications
If material changes are made to this Privacy Policy that significantly affect how we process your data, viwin96 will notify you via the email registered to your account or through a prominent notification within the platform. Continued use of viwin96 services after the effective date of such changes is considered acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the viwin96 support team, available 24/7 in Bahasa Melayu and English via live chat or email at [email protected].
Questions About Data Privacy
Answers to the most common questions asked by viwin96 players regarding the protection of personal information.
Start Playing Today
Register a viwin96 account and enjoy a 200% welcome bonus up to RM1,500 on your first deposit. Your data is protected, transactions are secure, support is always available.