Terms & Conditions
of Using viwin96

These terms and conditions constitute a legally binding agreement between you ("Member", "User") and viwin96 ("Platform", "us"). This document governs the use of all services, games and features provided through the viwin96 platform.

By accessing this website, registering an account, making a deposit or participating in any games offered, you explicitly acknowledge that you have read and agreed to be bound by all provisions in this document, including our Privacy Policy and Responsible Gambling Policy, which are available via links on this website.

These terms and conditions are drawn up in accordance with the international licensing standards that form the basis of viwin96's operations. This platform operates under a valid international licence.

To register and use the viwin96 platform, you must meet the following eligibility requirements:

• Be at least 21 years of age on the date of registration. Online gambling is for adults only and viwin96 takes the protection of minors seriously.
• Be capable of making valid legal decisions and not be under any legal incapacity that restricts participation in gambling activities.
• Not be domiciled in a territory where online gambling is absolutely prohibited under local law.
• Not have been declared bankrupt or be undergoing any debt management process that prevents independent financial dealings.
• Register as an individual and not as a business entity or on behalf of a third party.

Each user is only permitted to hold one active account. Registration of multiple accounts by the same individual is prohibited and may result in all accounts involved being suspended with account balances frozen pending investigation.

viwin96 reserves the right to request identity verification at any time, including copies of identification documents (MyKad), supporting address documents or proof of the payment method used. This process forms part of compliance with the Know Your Customer (KYC) standards practised under our international licence.

Each member is fully responsible for the security and confidentiality of their account login details. This includes the username, password and any two-factor authentication codes that have been enabled.

• You must notify viwin96 immediately if you suspect your account has been accessed without authorisation.
• viwin96 is not liable for any losses arising from a member's failure to keep their login details secure.
• It is the member's responsibility to ensure that the personal information in their account is accurate and up to date at all times.
• If there is a change to a mobile number, email address or payment method, the member must update that information promptly.
• Accounts that have been inactive for an extended period may be subject to administrative policies, which viwin96 may communicate to the member via the registered email address.

viwin96 supports the following local and digital payment methods for the convenience of members in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and crypto assets including USDT, BTC and ETH.

The following financial conditions must be observed by all members:

• The minimum deposit for all payment methods is RM30.
• The minimum withdrawal for all payment methods is RM50.
• Withdrawals are normally processed within 5 to 30 minutes after a complete request is submitted.
• Withdrawals can only be processed to the same account or payment method used for the original deposit, for anti-money laundering purposes.
• Every withdrawal request is subject to a compliance review before approval. viwin96 reserves the right to request additional documents if required.
• Any taxes or service fees charged by third-party payment providers are the member's responsibility.

viwin96 offers various bonuses and promotions to members. All offers are subject to specific wagering requirements that must be met in full before any bonus funds can be withdrawn.

The viwin96 Welcome Bonus offers a 200% first deposit bonus up to a maximum of RM1,500. Below is a calculation example explaining how the wagering requirements work:

• If you deposit RM100, the bonus received is RM200, bringing your balance to RM300. The wagering requirement to be met is RM200 × 20 = RM4,000.
• If you deposit RM750 or more up to RM1,600 and above, the maximum bonus of RM1,500 is credited, bringing your balance to RM3,100. The wagering requirement to be met is RM1,500 × 20 = RM30,000.

The general rules for all bonuses and promotions are as follows:

• A bonus can only be credited to one account. Attempting to claim the same bonus through multiple accounts is a violation of these terms.
• viwin96 reserves the right to withdraw, cancel or modify any bonus or promotion without prior notice if there is evidence of misuse.
• If the wagering requirements are not met within the valid period of a promotion, the bonus and any associated winnings will be automatically forfeited.
• Our VIP programme offers weekly cashback to members across three tiers: Bronze up to 0.4%, Silver up to 0.8%, and Gold up to 1.2% — the rate depends on the member's gaming activity.

viwin96 provides various game categories including slots, live casino, sports betting, live betting and card games. Each category has specific rules subject to the guidelines of the respective game providers.

• The outcome of all games is determined by a certified random number generator (RNG) or via a live feed from a licensed partner casino.
• Confirmed bets cannot be cancelled. Members are responsible for reviewing and confirming their bets before they are placed.
• In the event of a technical disruption that affects a game outcome, viwin96 reserves the right to void the rounds or bets involved and return the wagered funds to the member's account.
• For sports betting, if an event is cancelled or postponed beyond the period specified by the sports provider, bets will be returned in accordance with the relevant provider's rules.
• viwin96 is not liable for disputed outcomes arising from a member's misunderstanding of game rules.

The following activities are strictly prohibited on the viwin96 platform and may result in account termination, forfeiture of balance and legal action where appropriate:

• Use of automation software, bots, scripts or any third-party technology to interact with the platform without written authorisation from viwin96.
• Collusion or cooperation between players to manipulate game outcomes or avoid losses that should rightfully be incurred.
• Money laundering through deposit and withdrawal activities that have no legitimate gambling purpose.
• Registering an account using a false identity, another person's identity, or misleading information.
• Exploiting technical loopholes or system errors to gain an unfair advantage.
• Any attempt to hack, intrude upon, or disrupt the technical infrastructure of the platform.

viwin96 collects and processes members' personal data for the purposes of platform operations, legal compliance, and service improvement. This collection and processing of data is subject to our Privacy Policy, which can be viewed in full on the Privacy Policy page.

By using this platform, you agree that the data collected may be used to:

• Verify identity and fulfil KYC requirements as well as anti-money laundering obligations.
• Process financial transactions and resolve disputes.
• Send account-related communications, including important notices and terms updates.
• Analyse usage patterns for service improvement and fraud detection purposes.

viwin96 will not sell or disclose members' personal data to third parties for marketing purposes without the explicit consent of the member concerned.

viwin96 provides the gambling platform and related services as-is. While we make every effort to ensure the platform remains usable and available at all times, we cannot guarantee that the service will be completely free from interruptions.

• viwin96 is not responsible for any losses suffered as a result of technical disruptions, network failures, or system outages that are beyond our control.
• Financial losses incurred by members as a result of betting activities are entirely the member's own responsibility. Gambling carries the risk of financial loss and members should only bet within their means.
• viwin96 is not responsible for any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform.
• viwin96's maximum liability to any member for any claim shall not exceed the total amount deposited by that member in the 30 days prior to the event giving rise to the claim.

viwin96 reserves the right to terminate, suspend, or restrict any member's account without prior notice in the following circumstances:

• Breach of any provision in these terms and conditions.
• Suspicion or discovery of fraud, money laundering, or other illegal activity.
• Failure to comply with identity verification requirements within the specified timeframe.
• A request from a regulatory authority or law enforcement body.

Members also have the right to close their own account at any time by contacting our support team. For members who wish to use the self-exclusion option under responsible gambling, please visit our Responsible Gambling page for more information.

If an account is terminated due to a breach of terms, viwin96 reserves the right to withhold any balance deemed related to the activity in violation, subject to a thorough investigation.

viwin96 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Any changes will take effect immediately upon publication on this website.

We will endeavour to notify members of significant changes via their registered email or through notices within the platform. However, it remains the member's responsibility to check this page from time to time to ensure they are always aware of the current version of the terms in effect.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms.

If you have any questions, concerns, or feedback regarding these terms and conditions, the viwin96 support team is here to assist you.

• 24/7 live chat is available directly within the platform — the fastest way to get immediate assistance.
• Support email: [email protected] — for enquiries that require documentation or detailed explanation.
• Our support service operates in Bahasa Melayu and English for the convenience of all members.

For more information on how we handle your personal data, please refer to our Privacy Policy. For responsible gambling guidance, please visit our Responsible Gambling page.